When you purchase the Proactiv Acne Skin Solution, it’s backed by their 60-day guarantee, which means you can return any products, if you don’t feel that they have helped you. All you’ll need to do is to try their products, and if you aren’t satisfied, you can return those bottles for a full refund, minus the costs for shipping and handling. You can even return empty bottles.
According to proactive reviews, to pack your bottles if you are returning them, place them in a box with the original invoice you received, and send it along to Proactiv at the address below. If you don’t still have the invoice that was sent with your products, list your name and your shipping address as it would have appeared on your invoice. You will need to allow from one to two billing cycles before your account will be credited, after your items are returned.
The exchanges and returns should be sent to:
P.O. Box 10213
Des Moines, IA 50380
The official website doesn’t state that you must have an original receipt – only that you should include it if you have one. So, it makes sense to believe that kiosk purchases could also be returned, although some customers have had problems when they tried to return mall purchases. The site says to return them to the kiosk where they were purchased, but some of these are not staffed, and some have only vending machines and no customer service representative.
If you do try to return your product to a staffed kiosk and the representative gives you problems, you can contact Proactiv directly at 1-800-876-9717, and speak to them about your return. People who have previously worked for Guthy-Renker call centers have mentioned that sometimes the call center representatives simply can’t or won’t help, and you may need to contact Guthy-Renker directly.
If you’re speaking to a Proactiv skin advisor or customer service representative, they cannot usually transfer you directly to a Guthy-Renker service representative. The information for Guthy-Renker is listed below:
41550 Eclectic St
Palm Desert, CA 92260
The Guthy-Renker company has been reluctant to allow franchising, not counting the franchising that is done for shipping to foreign countries. Many of the U.S. purchases come from a large warehouse in Des Moines, IA.
If you have questions about any product other than the initial trial kit being covered by the 60 day guarantee, the official website states that any website purchases made through the Proactiv365 program are also eligible for a full refund if those products don’t work as you expect. You can simply return the bottles to the same Proactiv location in Des Moines, IA, as noted above. All of the products you see in their catalog are covered by the money back guarantee.
If you decide that any product is not working as you feel that it should, you can call the Proactiv customer service representatives at 1-800-876-9717 and cancel your membership in the auto-shipment program. Be aware that, as with any company, they may try to talk you into staying with the program, but if you definitely want out, be firm and don’t allow yourself to be talked into staying with any program you don’t feel you’re taking advantage of.